Support

Last updated: August 17, 2026

Need help? Email admin@try2.app and we'll get back to you.

Common questions

My video failed to generate. Try again with a clear, well-lit, full-body photo showing one person. If it keeps failing, email us with your account email.

How many videos can I generate? Weekly plans include 5 per week, Monthly plans include 15 per month. Your remaining count for the current period is shown on your dashboard.

How do I cancel? Use the "Manage subscription" link on your dashboard once you're subscribed — it opens your Polar billing portal where you can cancel or change plans.

Is my photo saved? No — but your finished video is, on your Profile page. See our Privacy Policy.

I forgot my password. Click "Forgot password?" on the login page and enter your email — we'll send you a reset link. You can also use Google Sign-In instead if your account has it linked.